Customer Success Manager - Public Sector

About Sayari: 

Sayari is the counterparty and supply chain risk intelligence provider trusted by government agencies, multinational corporations, and financial institutions. Its intuitive network analysis platform surfaces hidden risk through integrated corporate ownership, supply chain, trade transaction and risk intelligence data from over 250 jurisdictions. Sayari is headquartered in Washington, D.C., and its solutions are used by thousands of frontline analysts in over 35 countries.

Our company culture is defined by a dedication to our mission of using open data to enhance visibility into global commercial and financial networks, a passion for finding novel approaches to complex problems, and an understanding that diverse perspectives create optimal outcomes. We embrace cross-team collaboration, encourage training and learning opportunities, and reward initiative and innovation. If you like working with supportive, high-performing, and curious teams, Sayari is the place for you.

Position Description:

We are seeking a highly motivated, goal-driven, and high-energy Customer Success Manager with a proven history of managing complex customer relationships and implementing adoption strategies. We are looking to augment our team with passionate people who are excited about joining an established “scale-up” to help shape and drive our future.

Job Responsibilities:

• Help Sayari’s existing clients effectively leverage Sayari solutions
• Deepen Sayari’s customer-stakeholder relationships
• Manage customer onboarding and continuing education
• Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their mission sets and priorities
• Implement global strategies to demonstrate the value of Sayari data
• Provide feedback and intelligence market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering 

Skills & Experience:

• 5+ years of quota-bearing experience in Account Management, preferably in a B2B SaaS company with data, analytics, or business intelligence product offerings
• Strong project management, technical, and problem-solving skills
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner
• The ability to establish trusted advisor relationships with business decision-makers
• Ability to be creative and think outside the box
• Effective verbal and written communication skills
• Strong relationship-building skills
• Strong interpersonal skills and ability to collaborate with people of diverse backgrounds

Benefits: 

· 100% fully paid medical, vision, and dental for employees and their dependents

· Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-12/31), in addition to granting 18 PTO days and 10 sick days

· Outstanding compensation package; competitive commissions for revenue roles and quarterly bonuses for non-revenue positions

· A strong commitment to diversity, equity, and inclusion

· Eligibility to participate in additional benefits such as 401k match up to 5%, 100% paid life insurance (up to $100,000 coverage),, and parental leave

· A collaborative and positive culture - your team will be as smart and driven as you

· Limitless growth and learning opportunities

Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.