Customer Success Manager - Technical Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Technical Account Management in Australia.

Join a fast-growing and innovative environment where customer relationships, strategic thinking, and technology expertise come together to transform enterprise operations. In this role, you will partner with a diverse portfolio of commercial customers, helping them maximize the value of a modern procurement and workflow platform while driving adoption, efficiency, and long-term success. You will collaborate closely with product and engineering teams to shape customer solutions and influence platform improvements based on real business needs. The position offers exposure to a wide range of industries and enterprise stakeholders, making it ideal for professionals who enjoy problem-solving, relationship management, and strategic consulting. This opportunity is well suited for someone who thrives in a dynamic SaaS environment, enjoys building scalable customer success practices, and wants to contribute to a high-performing and collaborative global team. The role is fully remote within Australia and offers strong flexibility and growth potential.

• Build and manage strong relationships with a portfolio of enterprise and commercial customers to ensure long-term success and satisfaction.
• Define customer business objectives and guide organizations toward achieving measurable outcomes through platform adoption and optimization.
• Act as a trusted advisor to stakeholders across Procurement, Finance, Legal, IT, Security, and Compliance functions.
• Drive customer engagement, retention, and loyalty through proactive communication, strategic planning, and ongoing support.
• Monitor customer health metrics and usage data to identify opportunities for improvement, expansion, and risk mitigation.
• Collaborate with Product and Engineering teams to translate customer requirements into scalable solutions and feature enhancements.
• Deliver customer enablement sessions and training programs to increase product knowledge and self-sufficiency.
• Partner with Sales teams to support renewals and contribute to net revenue retention goals.
• Continuously improve customer success processes, documentation, and operational workflows within a rapidly evolving environment.

Requirements:

• 5+ years of experience in customer success, account management, strategic consulting, or other customer-facing roles within a B2B SaaS environment.
• Strong understanding of procurement, sourcing, vendor management, or enterprise workflow processes.
• Familiarity with procurement and enterprise technologies such as ERP systems, HRIS platforms, CLM, GRC, Jira, or workflow management tools.
• Excellent interpersonal and communication skills with the ability to build trust and credibility quickly with senior stakeholders.
• Strong project management and organizational abilities, capable of managing multiple customer relationships simultaneously.
• Analytical and process-oriented mindset with experience improving workflows and operational efficiency.
• Creative problem-solving skills combined with strong attention to detail and customer-focused thinking.
• Ability to work proactively in fast-paced, collaborative, and evolving environments.
• Experience with low-code or no-code workflow platforms is considered an advantage.
• Background exposure to procurement, legal, finance, or IT systems is a plus.
• Experience in top-tier consulting environments or an MBA qualification is beneficial but not required.

Benefits:

• Competitive compensation package with startup equity opportunities.
• Fully remote work environment within Australia.
• Flexible paid time off policy to support work-life balance.
• Home office budget and premium work equipment provided.
• Team-building activities and collaborative company events.
• Opportunity to work with innovative technologies and globally recognized enterprise customers.
• Career development and growth opportunities within a rapidly scaling company.
• Inclusive and diverse workplace culture focused on collaboration, ownership, and innovation.