Customer Success Manager RD (Sales Rep. /1 yr Fixed Term contract)

This position is 1 year fixed term contract (Medical Rep)

• Affiliate: RD/RBD
  
• Manager: Commercial Lead
  
• Location: Seoul, Korea
  
  

• Autonomously accountable for territory level business performance and responsible customer engagement as an orchestrator of omnichannel operation.
  
• Self-responsible for individual target as well as shared commitment for Squad performance
  
• Direct reports: Commercial Lead
  
  

• Self-responsible for individual target activities and sales performance.
  
• Hold the shared responsibility of Squad performance.

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• Proactively lead/orchestrate omnichannel engagement in line with defined strategy and tactics.
  
• Manage customer needs and expectations in line with company strategy to provide with best customer experience and journey.
  

• Engage in the Squad performance and initiatives.
  
• Collaborative mindset to support the colleague CSMs improvement.
  

• Ensure business compliance and ethics in all activities
  
• Ensure HSE and Road safety in field activities
  

• Minimum 2 years in pharmaceutical business in commercial area
  
• Proven track record in achieving sales results and account management.
  
• High level understanding of GTM operation and capability.
  
  

• Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
  
• Orchestrating and executing customer Multi Channel Engagement strategy.
  
• Segmentation and Go-to-Market Strategy understanding.
  
• Orchestrating and executing customer Multi Channel Engagement strategy.
  
• Utilizing customer insights for planning and execution.
  
• Applying Digital Capabilities to Business Solutions.
  
  

• Collaborative team player & networker (entrepreneurial).
  
• Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
  
• Autonomous: Self-organized to develop new competency and capability for GTM transformation