Customer Success Manager - Remote

Description

As a Customer Success Manager in Zywave's Enterprise team, you are responsible for creating and maintaining successful partnerships with the company's largest customers, ensuring they realize maximum value from our platforms and services. In this role you will provide strategic support to help insurance firms build and grow their businesses by utilizing Zywave's cutting edge software. You must have a strong understanding of our customer's business objectives and the ability to identify and articulate how our solution supports achievement of the Customers' strategic business goals. You will leverage your mastery of influence and change management work cross-functionally with our Sales, Support, Product, Marketing, and Professional Services teams to deliver value, drive adoption/engagement, and ensure a world-class customer experience.

Factors for Success

• Bachelor's degree in business or a related field is great! But at least 5 years of related experience and/or equivalent combination
• 4+ years of strong performance in customer success management, account management, sales, or other customer-facing role with B2B SAAS customers in excess of $250,000 ARR.
• Experience building relationships with C-Suite executives of Fortune 500+ companies or similar.
• Knowledge of the commercial and group health insurance industry, or of insurance carriers is preferred

• Exceptional verbal and written communication skills
• Driven and action-oriented with a sense of urgency.
• Passion for technology and customer success.
• Ability to quickly build trusting relationships with customers at all levels of the organization.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Zywave, we support a growth mindset for our team members through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Why work at Zywave?

Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!

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