Customer Success Manager, Scale Programs

We are looking for an exceptional Customer Success Manager - Scale Programs to join our new and growing team. This is a remote role, candidates based anywhere in the US are welcome to apply! In this role, you will also be responsible to:

• Create spaces for excited customers to collaborate on successes and possibilities around Workato such as customer advisory boards, happy hours, and go-live celebrations

• Work with Workato Institute and Workato Marketing teams to create fun and engaging training resources that scale

• Work with Workato Marketing and Sales Development on expansion and save plays

• Leverage usage data to target your activities

• Organize product-centric office hours where customers can troubleshoot with a technical representative

• Brainstorm unexpected automation opportunities that delight customers

• Gather and provide insights to the Workato Product team that make Workato even better

• BS or equivalent education

• 4+ years of experience in events creation and community management (end-to-end management from brainstorming to execution), preferably within the SaaS or Enterprise software markets

• 4+ years of experience supporting digital transformation through iPaaS platforms or equivalent; Workato knowledge preferred

• Awareness of each of the following roles’ day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations

• Excellent interpersonal and communication skills

• Strong customer-facing written and communication skills

• Strong sense of customer empathy and customer-centrism

• Strong problem solving and analytical thinking

• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

• A passion for and belief in the power of automation to drive business value