Customer Success Manager - Solvvy

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Solvvy, now a Happy part of the Zoom family, is looking to grow its Customer Success team! Whether you've been an individual contributor or a customer success leader, your contributions will directly impact our most trusted partners and the Zoom ecosystem. We're looking for talented individuals who are ready to join our growth journey and deliver happiness to the masses.
What you will do:

• Establish trusted relationships with stakeholders within client organizations, with day to day contacts and executive sponsors
• Onboard new clients, proactively contact accounts at risk, enhance product adoption and value
• Educate clients on solutions and the benefits they provide
• Serve as an advisor for implementing best practices in support and user experience, suggest ways of the client can improve performance of their product

• Own contract renewals and negotiations.
• Increase renewal rates and growth. Drive new business growth client references and case studies
• Serve as a first line of defense for technical questions and troubleshooting
• Collaborate cross-functionally with solutions engineers, product managers, sales
• Give feedback to product about ways to remove friction for clients
• Facilitate company-wide customer feedback loop

About you:

• 3+ years' experience in customer success roles for enterprise software solutions
• Responsibility for managing a book of business, including renewals
• Proven ability to convey technical concepts to non-technical audiences
• Business acumen and ability to tie software product to business outcomes
• Work experience in a fast paced environment for a business that is expanding and changing
• Structuring annual business reviews, including analyzing data and creating a presentation
• Analytical and process-oriented mindset with great attention to details
• Previous experience working remotely

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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