Customer Success Manager Spain

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

Join our Regate Business Unit as a Customer Success Manager 🇪🇸 to empower and expand our client base in Spain, focusing on accounting experts and SMEs with 50+ employees.

In collaboration with Maelle Cherubin, you will be pivotal in localizing processes and scaling our operations in this vibrant market.

👩‍💻🧑‍💻 As a Customer Success Manager 🇪🇸 for our Regate Business Unit, you will:

•Onboard and fully train new clients, ensuring they derive maximum value from our products.

•Serve as the main point of contact for operational support, resolving issues swiftly and effectively.

•Recognize and capitalize on upselling opportunities, enhancing client engagement and product utilization.

•Customize and enhance operational processes to fit the unique needs of the Spanish market.

•Collaborate closely with the Sales, Product, and Operations teams to align strategies and optimize client satisfaction.

🤔 What you can expect:

• Rapidly growing Spanish market with recent strategic partnerships.

• Autonomy, innovation, and customer-centric processes.

•Successful integration and partnership with Sage Despachos.

🤝 About your future manager:

Maëlle is a manager that fosters autonomy and problem-solving among her teams. She encourages her teams to proactively identify areas for improvement in current processes and to share their ideas and best practices. Joining Maëlle’s team, you will have the opportunity to work with driven people managing every aspect of the customer post-sales lifecycle, as well as with other verticals like Sales and Product.

� About You:

•Experience: you have at least 3 years of experience in total in a customer oriented role. If possible, with one significant experience as a Key Account Manager/ Customer Success and/or Customer Care.

•Customer-centric: you know how to anticipate clients’ needs to offer outstanding onboarding, bring relevant solutions, and build long-term relationships with your clients.

•Business-oriented: with a knack for identifying and executing on upsell and cross-sell opportunities.

•Problem-solving skills: You are a problem-solver who enjoys finding solutions to challenges.

•Languages: You are bilingual in Spanish, fluent in English; French is a plus

•Mastery: You are familiar with SaaS tools (HubSpot, Zendesk,Notion).

At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along ☺️

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

💪 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

To know how your personal data will be processed during your application process or to request its deletion, please click here.