Customer Success Manager - Strat - Fi

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for a Customer Success Manager to join our Strategic Finance team. This Relationship-based sales role is responsible for optimizing the Customer Experience lifecycle within the top 15 strategic and complex financial client accounts to ensure they are achieving successful outcomes in their engagements.

As a trusted advisor, this position will facilitate Post-Sales Implementation, program management, establish deliverables and maximize solution value expectations by deploying success criteria and partnering with the customer to develop a plan to achieve objectives . Up to 25% travel may be required.

What you'll do

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex customers
• Act as the connecting thread for internal teams with the customer across the customer journey
• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
• Create customer success plan with each client, monitor and maintain customer health and educate clients on business value of solutions
• Aid customers in usage and value realization of solutions and partner with Account Executive(s) in preparing and conducting quarterly business reviews
• Drive customer advocacy within Equifax, utilize voice of the customer to inform product roadmaps and coordinate internal COE teams to benefit of customers
• Provide clients transparency on status of issues/request and assist with resolution of customer support issues

What experience you'll need

• Bachelor's degree or equivalent experience
• Minimum of 7 years experience in a customer success, account management or similar client-facing sales role
• Minimum of 3 years experience working with key complex, multi-divisional, multi-geographical customers in the financial services industry

What could set you apart

• Proven ability to promote value through the customer experience of technology, data and/or analytics solutions
• Experience working within a highly-matrixed corporate environment
• Masters or advanced degree

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $106,000 to $159,000. This position is also eligible for our incentive compensation program.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

USA-Georgia-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time