Customer Success Manager - Technology Offerings

rePurpose Global is the world’s leading Plastic Action Platform, bringing together brands, consumers, innovators, and policymakers to collectively combat the plastic waste crisis and support impactful environmental and social action.

We are a series-funded social enterprise and are backed by some of the world’s best investors. We have enabled over 350+ leading brands to measure, reduce, and take action on their plastic footprints, while driving systems change on a global scale. Our efforts have led to the recovery of over 25 million kilograms of plastic waste from the environment to date, protecting vulnerable coastal regions across the world. In doing so, the organization has enabled the delivery of waste management services to millions of people for the first time, while positively impacting the lives of thousands of marginalized waste workers across the world.

We’re just getting started on our mission - the fight against plastic pollution is going to take everything we’ve got, and more. We are looking for entrepreneurial and passionate team members who thrive in a collaborative and purpose-driven environment. We invite you to join our 60+ member global team that is striving hard everyday to create a truly consequential company.

As a rapidly growing social enterprise, we are seeking a highly entrepreneurial Customer Success Lead to own the customer-management of our nascent technology offerings and scale up this vertical. Our technology offerings enable consumer brands to seamlessly analyze and act on their packaging footprint by distilling the environmental, economic, and regulatory implications of their packaging. In this role, you will be responsible for defining and executing strategic development plans to increase customer engagement, retention, and growth. You will play a crucial part in strengthening rePurpose Global's position as a leading sustainability solutions provider for the consumer packaged goods (CPG) industry. In addition, you will be responsible for ensuring efficiency, fostering cross-functional collaboration, and being the ‘voice of the customer’ in informing our product development efforts to further enable brands to act on their packaging. 

Responsibilities

• Customer Retention and Growth Strategy: Become a true business partner for your accounts, understand their needs and how rePurpose’s technology offerings could help them reach their goal. Develop and execute a comprehensive retention and growth strategy for your customer portfolio.
• Enable Product Development: Serve as the ‘voice of the customer’ to enable product investments that address core customer pain-points and drive impact. Deliver beta and alpha pilots for nascent stage product offerings to onboarded customers, providing them with early access to new features and functionalities, and gathering feedback to drive product improvement and customer satisfaction.
• Impactful Upselling: Grow your account revenue by seeking opportunity to upsell, aligning seamlessly with the growth strategy and driving referrals. Enable our “land-and-expand” strategy by cross-selling technology offering customers onto rePurpose’s other offerings to create impact.