Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

In this role, you will serve as a strategic partner to enterprise customers, ensuring they achieve maximum value from complex cloud and ERP-managed services. You will act as the primary point of contact, building trusted relationships with senior stakeholders and guiding them through service performance, optimization, and growth opportunities. Operating in a fast-paced, high-accountability environment, you will collaborate closely with technical, delivery, and support teams to ensure seamless service execution. You will also play a key role in identifying risks, improving customer satisfaction, and driving long-term retention. This position requires a strong blend of technical understanding and executive communication skills. You will help align customer goals with service capabilities across large-scale Oracle and cloud environments. The role is ideal for someone who thrives in enterprise-level relationship management and operational excellence.

• Act as the primary advisor and escalation point for assigned enterprise customers, ensuring alignment between business objectives and managed services delivery.
• Lead service review meetings, operational discussions, and executive business reviews to communicate performance, risks, and value realization.
• Monitor SLAs, service health, and customer satisfaction metrics, proactively identifying improvement opportunities and potential risks.
• Coordinate cross-functional collaboration between infrastructure, support, and delivery teams to ensure effective issue resolution and service continuity.
• Support customer success planning, contract governance, renewals, and account growth initiatives in partnership with internal stakeholders.
• Drive continuous improvement efforts by identifying operational gaps and contributing to service optimization strategies.
• Maintain strong stakeholder relationships across technical and executive levels within enterprise customer organizations.

Requirements:

• 10+ years of experience in Customer Success, Technical Account Management, Service Delivery, or similar enterprise-facing roles.
• Proven experience managing complex enterprise IT environments and large-scale customer relationships.
• Strong understanding of ERP systems such as Oracle, SAP, or similar platforms, along with cloud and managed services environments.
• Excellent communication and executive presentation skills, with the ability to engage both technical teams and senior leadership.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities.
• Experience working in cross-functional, global, and multi-stakeholder environments.
• Professional fluency in English, both written and verbal.
• Experience in Oracle environments or managed services providers is considered a strong advantage.

Benefits:

• Competitive compensation with above-market salary positioning.
• Flexible work arrangements, including remote work and adaptable schedules.
• Opportunity to work with leading global enterprise technologies and cloud platforms.
• Health, wellness, and retirement benefit programs depending on eligibility.
• Professional development opportunities, including training and continuous learning support.
• Collaborative, transparent, and feedback-driven work culture.
• Occasional international work flexibility depending on role requirements.