Job Description
At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.
Our Values
If this sounds like you you’ll fit right in.
You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear easy-to-understand solutions. You are an advocate who is not afraid to ask questions find and capitalize on new revenue opportunities and partner with others to effect change!
As a Customer Success Manager you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams identifying ways for them to grow with Justworks. Customer Success Managers are both the customer’s voice here at Justworks and also the face of the Justworks brand to our customers. They are focused on finding ways to build trust stay attuned to their book’s needs and help catalyze company growth or expansion with our product. Needless to say Customer Success Managers play a vital role at Justworks and we are building a world-class team!
Your Success ProfileWhat You Will Work OnCustomer Success Managers as Revenue Drivers and Growth Partners
- Manage and service a dedicated book of business proactively identifying opportunities for growth and retention by leveraging market insights customer success tools and multi-threaded relationship management.
- Build and maintain strong relationships with key stakeholders including administrators and executives to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
- Drive consistent customer value and satisfaction through regular check-ins strategic business reviews and proactive support that anticipates and addresses client challenges before they arise.
- Triage oversee and/or service customer queries by providing education routing to the proper internal teams where necessary and driving solutions with cross-functional partners.
- Champion the Justworks brand and product suite developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.
As a Customer Success Manager how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies:
- Consultative - takes an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening.
- Taking responsibility - being accountable being committed and accepting ownership for one's decisions actions and behavior.
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
- Solution-oriented - identifies the source of a question or challenge and provides the right or a better way of doing things.
- Curious - the innate desire to learn grow and understand.
In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude.
- Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.”
- Minimum of 2-4 years of professional experience in account management relationship management customer success or a complex customer service environment
- Experience in Lead generation for B2B in a high-velocity setting (i.e. SaaS PEO Fintech)Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo are required.
- Experience in healthcare HR or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational written and verbal communication skills
- Excellent interpersonal and communication skills and demonstrates the ability to listen to gather important information during a sales call and/or meeting
- Ability to simplify complicated topics and explain them in terms people can easily understand
- Able to apply creative solutions to a variety of issues in a fast-paced environment
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Demonstrated track record of a passion for Customer Success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
The base salary range for this New York City-based position is $41.83- $46.01 per hour. In addition to base salary this role is eligible for incentive compensation with a competitive On-Target Earnings (OTE) potential of $95706 - $105270. Final compensation within the range will be determined by factors including but not limited to the candidate's specialized skill set experience and relevant education or training. *Incentive compensation is discretionary not guaranteed and is governed by the terms of the applicable company incentive plan.
Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
#LI-Hybrid #LI-KC2
Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.
Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at [email protected]. Your comfort and success matter to us and we're here to ensure an inclusive experience.
Our DEIB Report
Skills Required
- Minimum of 2-4 years professional experience in account management relationship management customer success or complex customer service environment
- Experience in lead generation for B2B in a high-velocity setting (SaaS PEO Fintech)
- Experience with Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo
- Excellent organizational written and verbal communication skills
- Excellent interpersonal skills and active listening during sales calls/meetings
- Ability to simplify complicated topics and explain them clearly
- Apply creative solutions in a fast-paced environment
- Strong attention to detail with ability to manage competing priorities and multi-task
- Demonstrated passion for Customer Success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
- Experience in healthcare HR or insurance industries
- Experience in HR Tech/SaaS
What We Do
Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.
Why Work With Us
We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.
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Justworks Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hybrid roles are based in NYC Mexico City London Tampa or Toronto and some roles are fully remote.
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Date Posted
06/27/2026
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