Customer Success Manager - Remote at Jobgether - New York

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Job description

Team: General

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager. In this role, you will forge strong, trustworthy relationships with key clients, acting as their voice and advocate. You will collaborate closely with multiple teams to enhance the customer experience and ensure our clients maximize their value from our services. You should be confident and eloquent, able to engage with senior stakeholders effectively, and navigate complex challenges. Your role will be central in identifying growth opportunities and ensuring long-term customer satisfaction.

Accountabilities

Own a portfolio of high-value enterprise accounts, focusing on retention and growth.

Act as a trusted advisor to customer stakeholders at various levels.

Lead the development of Mutual Success Plans tied to measurable outcomes.

Conduct regular business reviews and demonstrate ROI.

Identify and mitigate risks across accounts proactively.

Collaborate cross-functionally to enhance product offerings and customer experience.

Participate in renewal strategies and account management initiatives.

Identify expansion opportunities based on customer insights.

Serve as an escalation point for critical customer issues.

Translate product capabilities into business value.

Leverage customer data to drive insights and proactive outreach.

Travel to meet priority customers, when needed (approximately 10%).

Track and report results of customer initiatives.

Requirements

7+ years in Customer Success or related client-facing roles.

Experience managing enterprise accounts with significant contract values.

Proven ability to influence senior stakeholders.

Strong understanding of Governance, Risk, and Compliance (GRC).

Experience in creating success plans and leading business reviews.

Technical aptitude for product architecture and reporting.

Ability to navigate complex organizations and manage priorities.

Proficiency in Microsoft Office 365, CRM tools, and remote meeting software.

Excellent written and verbal communication skills.

Proactive ownership mentality with bias toward action.

Ability to collaborate within a remote team environment.

Self-starter with a strong initiative and accountability.

Benefits

PTO leave for work-life balance.

Quarterly wellness days.

Employee Assistance Program (EAP) for support.

Comprehensive healthcare benefits.

Bonus incentives based on performance.

401(k) matching for financial growth.

Elevenlabs New York Jul 08, 2026

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