Customer Success Operations Data Analyst - HYBRID

Description and Requirements

CareerArc Code

CA-JY

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

BMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.

Join us as a Customer Success Operations Data Analyst!

As a Customer Success Operations Analyst, you will play a critical role in ensuring the success of our customers by optimizing operational processes and providing valuable insights to drive business growth. This position offers an exciting opportunity for recent graduates to apply their analytical skills, problem-solving abilities, and passion for customer satisfaction in a dynamic and fast-paced environment.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Analyze customer success operations to identify areas for improvement and efficiency gains. Utilize data analysis techniques to assess performance metrics, identify trends, and recommend actionable insights.
• Collaborate with cross-functional teams to streamline customer onboarding, adoption, and retention processes. Identify bottlenecks, propose solutions, and implement changes to enhance operational efficiency and customer experience.
• Manage and maintain customer success data, ensuring accuracy, completeness, and integrity. Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) and provide regular updates to stakeholders.
• Extract insights from customer data and tools such as Salesforce.com, Gainsight, surveys to understand behavior, patterns, preferences, and challenges. Use these insights to inform strategic decision-making, improve customer segmentation and engagement strategic, and drive product/service enhancements.

To ensure you are set up for success, you will bring the following skillset & experience:

• You hold a Bachelor's degree in Business Administration, Management Information Systems, Operations, Data Analytics or a related field.
• Prior internship or coursework related to customer success, operations management or data analysis as well as working knowledge on industry standard Business Intelligence tools like Tableau.
• You have strong analytical skills with the ability to analyze complex data sets and derive actionable insights.
• You are proficient in data analysis tools such as Microsoft Excel, SQL, or similar platforms.
• You are able to handle multiple tasks and meet deadlines in a fast-paced environment.
• You have design thinking concepts or other visualization concepts that drive storytelling with data.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate findings and recommendations to diverse stakeholders.

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, you are unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.