Customer Success Operations Specialist

At Too Good To Go, we dream of a planet with no food waste. Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis, and yet we continue to waste 40% of all the food produced in the US.

We’re on a mission to change this and are building our team right now! Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 60 Million users, and more than 148 million meals saved.

We’re proud of what we’ve achieved so far, but did we mention the issue is huge? We are expanding our team as we speak. And that’s where you come in:

We’re looking for an exceptional Success Operations Specialist to join the superstar team at Too Good To Go!

Please note this role is hybrid/remote.

Sounds like your kind of mission? Here is what it will entail:

As a Success Operations Specialist, you will work to build and continuously improve processes to scale the Success team impact. Using data evaluation and project management skills, you will deliver actionable insights & recommendations to drive performance and efficiency at the US and global levels.

Reporting to the Head of Success, you will work with Partner Managers, Key Partner Managers and Care teams as well as with local & global departments to implement improvement practices that will drive a boost in performance.

Your role:

• Build scalable processes to support Success team and company expansion
• Create dashboards to monitor impact in collaboration with data and account management teams.
• Perform data deep dives to identify improvement opportunities and work with leadership across departments to put insights into action.
• Develop national project plans, resources scoping, timelines and objectives.
• Research, propose, and roll out tools and processes that drive scalability.
• Coordinate national Success campaigns, in collaboration with team leads
• Ensure efficient knowledge and best practices sharing among the Global Success community
• Gather feedback from teams, based on customers & partners insights, to continuously improve Success processes & share with other departments

Why you are the Food Waste Warrior we’re looking for:

• Strong knowledge of Salesforce (reports, dashboards) and Business Intelligence tools (Looker is a plus)
• Advanced Excel skills (or G-Suite equivalent), with excellent reasoning skills
• Experience effectively translating data into actionable insights
• Excellent stakeholder management skills
• A naturally curious, solution-oriented performer
• Proactive go-getter who takes the initiative to streamline process and drive impact for the team
• A passionate waste warrior who loves our mission and is enthusiastic about making a positive difference

Benefits:

• 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
• 50% employer paid health coverage options for your family
• 401(k) plan to help save for your future
• Pre-Tax Commuter Benefits Program
• Generous Vacation Package of 20 Days + 9 paid company holidays
• Flexible Spending Account

If you still need more convincing…

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1400+ enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.