Atlassian

Customer Success Operations Manager DX

Posted An Hour Ago

Be an Early Applicant

Hiring Remotely in Salt Lake City UT USA

In-Office or Remote

124K-195K Annually

Mid level

Cloud • Information Technology • Productivity • Security • Software • App development • Automation

Atlassian provides tools to help every team unleash their full potential.

The Role

The Customer Success Operations Manager at Atlassian partners with leadership to develop operational workflows manages projects and optimizes team efficiency using customer success metrics.

Summary Generated by Built In

Working at Atlassian
Atlassians can choose where they work - whether in an office from home or a combination of the two. That way Atlassians have more control over supporting their family personal goals and other priorities. We can hire people in any country where we have a legal entity.

Partner with CS leadership to translate strategy into actionable operational workflows
Manage the end-to-end lifecycle of internal operational projects from discovery to implementation
Design and implement scalable coverage models that align team resources with customer needs as the business expands.
Oversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team members
Lead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the team
Establish and monitor key performance metrics program health scores and time to onboard across all DX products
Drive high-precision gross and net retention forecasting to ensure accurate revenue predictability
Develop sophisticated metrics reporting and dashboards for post-sales managers to provide real-time visibility into team performance
Identify opportunities to automate manual processes reducing administrative burden and allowing the team to focus on high-value customer interactions
Optimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experience
Identify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiency

Experience partnering with leadership to design playbooks and actionable plans
Deep understanding of customer success metrics including gross and net retention
Self-sufficient and comfortable driving results with little direction
Strong excel proficiency
Experience with Salesforce and Gainsight preferred
Proactive self-directed and results-oriented
Bachelor's degree or equivalent a must

Compensation
At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills expertise or experience.
In the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:
Zone A: USD 149400 - USD 195050
Zone B: USD 135000 - USD 176250
Zone C: USD 124200 - USD 162150
This role may also be eligible for benefits bonuses commissions and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you your family and to help you engage with your local community. Our offerings include health and wellbeing resources paid volunteer days and so much more. To learn more visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process visit go.atlassian.com/crh .

What the Team is Saying

View all jobs at Atlassian

View Atlassian Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: San Francisco CA

11000 Employees

Year Founded: 2012

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira Confluence Trello Loom and Rovo. More than 300000 businesses worldwide rely on Atlassian’s technology including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan track and deliver their biggest ideas together.

Why Work With Us

At Atlassian we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

Gallery

Atlassian Teams

Learn More

Product + Tech

Data Science

About our Teams

Atlassian Offices

Learn More

Remote Workspace

Employees work remotely.

Atlassians have flexibility in where they work to support their family personal goals and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations and to reimagine how work gets done.

Typical time on-site: None

HQSan Francisco CA

Australia

Japan

Canada

Netherlands

Amsterdam NL

Austin TX

Bellevue WA

India

Boston Massachusetts

Boston MA