Customer Success Partner, Enterprise

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Partner, Enterprise in Canada.

This senior customer-facing role is dedicated to helping large enterprise organizations transform their learning and development strategies through a collaborative SaaS platform. You will act as a strategic advisor to key stakeholders, aligning business objectives with scalable digital training programs that drive measurable impact. The role combines deep account ownership with high-level consulting, focusing on usage optimization, expansion opportunities, and long-term value realization. You will operate in a fast-paced, remote-first environment where cross-functional collaboration and customer impact are central to success. By translating platform adoption into tangible business outcomes, you will play a key role in customer retention and enterprise growth. This position is highly strategic, requiring both analytical rigor and strong relationship-building capabilities.

• Manage a portfolio of enterprise customers and serve as their primary strategic partner for long-term success and expansion.
• Define and execute customer success strategies aligned with organizational learning and development goals.
• Analyze platform usage, adoption metrics, and customer KPIs to identify risks, opportunities, and growth potential.
• Lead executive-level engagements including QBRs, strategic roadmap discussions, and value realization reviews.
• Collaborate with key account managers, product teams, and internal experts to support renewals and enterprise expansion.
• Identify at-risk accounts and implement proactive retention strategies to reduce churn and strengthen engagement.
• Develop and document enterprise-level use cases and success frameworks to drive repeatable impact across clients.

Requirements:

• Minimum 3 years of experience in Customer Success, Account Management, or similar SaaS client-facing roles.
• Experience in HR Tech, Learning Management Systems, or enterprise SaaS environments strongly preferred.
• Proven ability to manage complex enterprise accounts and drive adoption across large organizations.
• Strong understanding of Customer Success KPIs, usage analytics, and value-based engagement models.
• Excellent communication and stakeholder management skills, including experience working with senior executives.
• Strong analytical and problem-solving abilities with a consultative, customer-first mindset.
• Bachelor’s degree or equivalent professional experience.

Benefits:

• Competitive compensation package including base salary, variable incentive pay, and equity
• Comprehensive health insurance coverage starting from day one
• Employer-matched retirement savings plan
• Flexible remote-first work environment with adaptable working hours
• Generous paid time off, including unlimited vacation and sick leave
• Parental leave and family support benefits
• Professional development opportunities through internal learning platforms
• Strong diversity, equity, and inclusion programs with active employee resource groups
• CSR initiatives focused on social and environmental impact