Customer Success Platform Trainer

ABOUT THIS POSITION

WHAT YOU'LL DO

* Design develop and deliver engaging and effective training materials including presentations user guides online modules webinars and hands-on exercises for both technical and non-technical audiences.
* Conduct live virtual and in-person training sessions for customers partners and internal staff on Waystar's software products features and best practices.
* Collaborate with product development customer success and sales teams to understand new features product updates and customer pain points to ensure training content is accurate relevant and timely.
* Assess training needs through surveys feedback and direct interaction with users to identify gaps and areas for improvement in existing training programs.
* Maintain and update existing training documentation and resources to reflect product changes and evolving user needs.
* Utilize learning management systems (LMS) and other training tools to manage course content track learner progress and report on training effectiveness.
* Provide post-training support and follow-up to address user questions and reinforce learning.
* Stay current with industry best practices in technical training and instructional design.
* Contribute to the continuous improvement of Waystar's training methodology and overall customer education strategy.
 

WHAT YOU'LL NEED

* Bachelor's degree in a relevant field such as Education Computer Science Information Technology or a related discipline or equivalent practical experience.
* 4-7 years of experience in technical training customer education or a similar role preferably within a SaaS or healthcare technology environment.
* Proven ability to translate complex technical concepts into clear concise and engaging training content for diverse audiences.
* Strong presentation communication and interpersonal skills with the ability to effectively engage and motivate learners.
* Proficiency with instructional design principles and adult learning methodologies.
* Experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g. Articulate Storyline Adobe Captivate).
* Demonstrated ability to work independently and collaboratively within a fast-paced dynamic environment.
* Excellent organizational skills and attention to detail.
* Ability to travel occasionally for on-site training sessions as required.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

What We Do

Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.

Why Work With Us

Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.