Customer Success Platform Trainer

Customer Success Platform Trainer
Who We Are:
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights, and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What we're looking for:
Iodine Software is seeking a Customer Success Platform Trainer to join the team! The Customer Success Platform Trainer will be part of the Customer Education team, within the Customer Success Organization. Our primary learning audience is external customer and partners, along with internal team members seeking product training and certification. The Customer Success Platform Trainer will lead trainings for new, and existing, customers on how to utilize Iodine Products and Solutions both virtually and in person. This is a collaborative role, and you will work closely with the customer education team, product, key stakeholders, and subject matter experts (SMEs) to design, develop and deliver amazing training and certification programs. These programs encompass different delivery formats, including interactive eLearning, hands-on exercises, live web-based learning, blended solutions, videos, training guides, exercise workbooks and certification exams. The ability to access customer and business needs to propose effective, relevant, and engaging training curriculum and content is crucial to the role. This role reports to the Director, Customer Education.
What you'll do:

• Train all new customers in how to utilize tools effectively both virtually and in person.
• Lead discovery calls with customers to customize and align learning objectives and content.
• Become an expert in Iodine's software solutions.
• Develop instructor-led training material in partnership with other members of the Customer Education Team.
• Create & update customer and internal documentation.
• Manage learning & content training, whether in a Learning Management System (LMS) or maintained elsewhere, including working with the Customer Education team to add new content and updated existing content.
• Evaluate comprehension of given topics to trained individuals.
• Create training agenda for both internal employees and external customers.
• Plan refresher training sessions for all internal staff members, including Customer Success, Support, Project Management, and Implementation.
• Ability to work a flexible schedule based on training needs.
• Work collaboratively across the organization to continuously improve customer training content.
• Create supplementary learning materials including written tutorials and exercises.
• Maintains working knowledge of customers' different personas, broad industry knowledge and use cases.
• Delivers high quality training and demonstrations that positions the products as the best solution to meet the customer's vision.
• Adhere to and learn HIPAA compliance.

What we'd love to see:

• Bachelor's or Master's degree or equivalent work experience preferred.
• 2 - 5 years of experience supporting and training a web-based Software-as-a-Service (SaaS) application in a trainer capacity.
• Strong understanding of U.S. health system operations, CDI, Utilization Management and its value to hospital reimbursement systems.
• Excellent written and spoken communication skills.
• Demonstrated ability to analyze, document, define and train on business processes.
• Ability to balance competing priorities and deliver on multiple projects simultaneously.
• Ability to work both independently and with other teams within the Customer Success Organization.
• Ability to travel to customer sites, as required.

Preferred Requirements:

• Passion to innovate and try new ways of delivering adult learning.
• Have excellent communication and presentation skills.
• Strong problem-solving skills: ability to see larger picture and details.
• Experience in a growth organization where quick thinking and flexibility to change are essential.