Customer Success Program Manager

Customer Success Program Manager

Supporting U.S Federal government agencies and their unique mission requirements; Program Managers within the Dell Federal Sales Operations Team ensure programs run seamlessly, from start to finish while leading some of the most complex engagements that exist in the Federal segment.

A bridge between sales and other operational functions, we use our expertise to evaluate and implement improvements to sales programs and processes - from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Simply put, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us to do the best work of your career and make a profound social impact as a Sales Operations Consultant on our Sales Operations Team in Washington DC.

What you'll achieve:

As a Sales Operations Consultant, you will enable clients to maximize returns on IT investments, drive efficiencies, and reduce costs. You will play a meaningful role in meeting customers' needs, as well as crafting and maintaining effective customer program plans throughout the duration of the program life-cycle. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You will:

• Develop, document, and implement comprehensive program plans
• Serve as a subject matter expert within the organization to manage requirements of operational objectives, schedule adherence, budget compliance and stakeholder engagement
• Oversee operational support for customers and partners in the related segment
• Establish operational objectives and assignments for the sales operations teams
• Utilize project management methodology to support process improvement within the organization

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• U.S. Citizenship. Must have the ability to obtain and maintain a U.S. Government personnel security clearance: TS - SCI (YW)
• 12 years of related experience in a professional role (Program / Project manager). Ability to support cross-functional program teams without formal authority. Ability to align projects to business goals, manage stakeholders, communicate project status/ milestones, and solve unexpected difficulties or roadblocks throughout the project life-cycle

• Strong documentation, organizational, and communication skills with an ability to adapt communication styles across a variety of stakeholder groups. Ability to overcome ambiguity and achieve results in a complex and dynamic business environment
• Advanced negotiation skills and understanding of key sales and management reporting tools

Desirable Requirements:

• Bachelor's degree. PMP Certification
• Experience and familiarity with the U.S. Federal government, agencies, contracts and regulations

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.