Customer Success Project Coordinator

Position Overview:

The Customer Success Coordinator will support and work closely with members of the Customer Success team to support current and future home patient Tablo Implementations. The Customer Success Coordinator will track, monitor, and report the home patient Implementation status to ensure success. We are a growing company experiencing dramatic growth. Our product is a medical device that is a breakthrough in the medical care model. We offer competitive pay, bonus, stock options, and benefits. If you love to wear many hats and enjoy a dynamic place to work, we would love to talk to you.

Responsibilities:

• Manage the current and future home patients Tablo Implementations
• Coordinate task completion for a successful home patient Implementation (from patient referral to patient installation)
• Maintain timely reporting and tracking of the home patient Tablo Implementations, by providing visibility and alignment for Outset leaders and customers   
• Enable data accuracy for Tablo Implementations in Smartsheet and Salesforce
• Communicate with Home Patients for scheduling purposes (home site assessment and installations)

• Conduct weekly meetings to discuss and review home patient Implementations with Key Account Managers (KAR)
• Communicate and collaborate with partnering cross-functional internal teams (Sales, Sales Ops, Logistics, Field Service, Customer Service) to ensure Tablo Implementations are delivered successfully

• Participate and complete assigned Customer Success team goals and initiatives 
• Participate in improving tools and processes for patient and customer Tablo implementations
• Evaluate potential problems and assist the CS team to develop solutions
• Maintain understanding of Tablo products and services associated with implementations
• Act as back-up for another Implementation Coordinator, as necessary
• Provide additional administrative support to the Customer Success team as assigned

Requirements:

• High school diploma or equivalent experience
• Experience in a general business environment with project coordination and/or administration experience
• Proactive attitude and comfortable working within a fast-paced environment
• Professional ability to communicate confidently and tactfully, both written and orally

Preferred Qualifications:

• Must be able to manage multiple tasks and have excellent follow up skills
• Ability to work in a fast-paced environment and perform work requests in a timely manner
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• Meticulous organization and planning skills. Astute attention to detail
• Flexible. Able to easily manage ever-changing schedules
• Able to anticipate needs before they arise and solve problems effectively
• Demonstrated ability to be proactive, take initiative, and exercise good judgment, discretion, and confidentiality in all tasks
• Exceptional technology skills with a passion for implementation and improvement
• Demonstrates a widely polished, professional, articulate, and can-do attitude
• Sound sense of judgment and intuition on matters that require quick decision-making, specifically prioritizing tasks, and multitasking
• Ability to flex with the business needs and work overtime as needed