Customer Success Real Representative - US
Job Description
commercetools - we are:
- The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
- Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started.
- Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
- Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.
The Opportunity:
As a founding member of our Customer Success Renewal Representatives team, reporting directly to Customer Success Leadership, you will play a key role focusing efforts around the renewal lifecycle. You will fully own and drive successful renewal engagements with assigned customers within your region. If you enjoy a highly visible role, directly contributing towards critical company objectives, apply to grow with us.
- Develop and maintain renewal pipeline and forecast for your assigned region
- Coordinate with Customer Success, Legal and Sales to analyze customer-specific utilization, determine appropriate new agreement terms and generate contractual materials
- Engage directly with customers, escorting them throughout their renewal lifecycle while promoting commercetools value as we align on new agreement terms
- Meet or exceed renewal success targets and contribute in identifying additional account growth opportunities
- Provide regular renewal status updates and related metrics to Customer Success Leadership
- Collaborate in the ongoing development and optimization of internal processes
- 2+ years of professional experience in a Renewal Representative (preferred), Account Executive, CSM or BDR role (or similar) with renewal responsibilities at a fast growing software company
- Strong analytical skills and attention to detail
- Comfortable navigating legal agreements and associating product metrics with contractual terms
- Proven time- and process-management skills
- Experience driving multiple, time-sensitive, engagements simultaneously
- Exceptional internal coordination and customer communication skills
- Excellent English language skills
- Independent, proactive way of working and ability to work in a team
- Experience developing/enhancing efficient processes
We care about your Growth and Well-being
💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks
☀️ Remote Work: Up to 60 days/year from a country different from your base country
💻 Open Learning & Development Budget
📚 ct Academy: Regular internal training sessions
🙌 Our Benefits: Check them out here
⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees
🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment
For US-based roles
🩺 Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents
🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering
💰 Prepare For Your Future: 401k with company match
👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!
💪 Our differences make us stronger
FOR DURHAM-BASED ROLES
- Enjoy a flexible, hybrid working environment
- Newly updated modern office at the American Tobacco Campus in the heart of Downtown Durham
- Do you have a dog? We're a dog friendly office
- Kombucha on tap, coffee, tea, snacks, and catered lunches
- Semi-monthly team events
- Need a break? We have foosball, darts, ping pong, and a golf putting simulator
- Combination of individual work spaces and cozy meeting rooms
We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Are you ready? Come grow with us!
🔍 Are you looking for something else? Check out our Career Page and our Website for more information.
Explore More
Date Posted
06/10/2023
Views
8