Customer Success (Renewals) Intern

Customer Success - Renewals Intern

Our customer success team is constantly growing and adapting, and we’re in need of a stellar Renewals Apprentice (Intern) to work alongside our Director of Enterprise Customer Success, Tristram Gillen. If you’re passionate about gaining experience in Business, Technology, Customer Success, and thrive in a fast-paced, hands-on environment, this is the role for you!

Hours: 20-25 hours / week 

Duration: 4 months  (May - August 2023)

Location: Atlanta, GA 

WHY YOU’LL LOVE SALESLOFT:

Put Customers First.  Team Over Self.  Focus on Results.  Bias Towards Action.  Glass Half Full. 

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.   

Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.  As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.   

We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling.  We’re fast-paced, innovative, and collaborative.  We pursue excellence in everything and have a lot of fun along the way.  Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

THE TEAM: 

Although we’re proud of our history, we’re just as excited about the future!

At Salesloft, our Apprentices are pivotal to our company’s long term success. You will be a key member of one of our fast-growing and high-performing Renewals team in our Customer Success Organization. 

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to spearhead a project, work cross-functionally (gaining exposure to how each Salesloft team works with and through one another), and participate in various events with your internship class. You will have an opportunity to make a difference.

THE OPPORTUNITY:

• Work with the CS Leadership team on various projects to streamline our retention and renewal process
• Sit in on customer calls and answer customer emails as needed.
• Develop data-driven analysis of our churn trends and present to leadership
• Work out of Salesforce, Salesloft, Google Drive, Ironclad, and Hook.
• Bring a fresh perspective to the CSM team to identify areas where we could better leverage the Salesloft platform. 
• Assist our renewals team on day-to-day workflows including:
• Managing their calendar.
• Creating retention related presentations for CS leadership.
• Setting up customer calls and interactions.
• And more, the opportunities are endless if you identify areas of improvement during your time here! 

WHAT WE’RE LOOKING FOR: 

• A student currently pursuing a bachelor's degree in business, communications, marketing, operations, or any other related field. You must be currently enrolled.
• Maintaining a 3.0 GPA minimum.
• A data driven person with exceptional interpersonal skills and customer support experience.
• Being adaptable to quick changes in priorities is key.
• Ability to learn quickly and not shy away from a challenge.
• Bringing your bias-towards-action and hunger for knowledge to the team.
• Basic Google Sheets / Excel knowledge
• Knowledge and/or experience with Salesloft and Salesforce a plus. 

WITHIN ONE MONTH, YOU’LL:

• Work with Tristram and our other leaders to develop an understanding of the business.
• Become part of a greater team dynamic and begin assistance on team projects.
• Develop your understanding of Salesloft’s in-depth platform.
• Familiarize yourself with the different systems a renewal manager uses to configure quotes and pricing

WITHIN THREE MONTHS, YOU’LL:

• Be working in tandem with a team leader to work on your own key project.
• Be responsible for interpreting and entering the data necessary to maintain a consistent and accurate retention forecast
• Refine spreadsheets and processes for organizing the team during transition times.
• Become a meaningful presence on the renewals team.
• Be a positive impact on the organization through the development of many initiatives.

WHY SHOULD YOU WORK AT SALESLOFT: 

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.
• You will work with an amazing team you can learn from and teach.
• You will experience joining a high-growth/high-traction organization.
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas.
• We have a vibrant, open office that utilizes modern technology.
• You will grow more here than you would anywhere else, that is a promise.