Customer Success Represenative

Company Description

At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to shift perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver results that are 10x better than before.

As one of Australia’s fastest-growing technology companies, Shift is changing the way businesses access finance. Enabled by streaming data, we provide credit and payments platforms that help businesses trade, pay and access funds, when they need it.

Winner of the IDC 2020 Digital Disruptor and Omni Experience Innovator awards for Australia and New Zealand, Shift has also been named to the Deloitte Fast50 list four years in a row, the Smart50 awards, the AFR Fast 100 List and voted by LinkedIn as one of the Top 25 Australian Start-ups to work.

Job Description

A Customer Success Representative here at Shift is responsible for enabling product utilisation through improving and maintaining the health of a select group of dedicated customers. This is achieved through skilful and considerate outbound communication, primarily via phone and email. Customer Success Representatives work closely with their portfolio of customers, building healthy, supportive relationships, while supporting our service teams by providing overflow inbound phone support. A Customer Success Representative may also work closely with their portfolio of customers to determine and explore potential opportunities resulting from the anticipation of the customer’s business growth.

Qualifications

A business or finance degree is beneficial but not essential 

Additional Information

At Shift, we’re proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes. At Shift you won’t find politics or egos: just one team, with shared successes and shared learnings.

Shift offers competitive remuneration and the opportunity to make your mark in a fast-paced, energetic environment. Centrally located in North Sydney CBD, we’re close to transport, restaurants, cafes and shops. You’ll enjoy free breakfasts and healthy snacks, and a friendly social atmosphere. There are also plenty of staff-led social events, Leadership series, Lunch & Learns and other initiatives for you to participate and grow. And best of all, on your birthday, you get the day off!