Customer Success Representative (双语)

Rushable is

A revolutionary and rapidly-growing tech startup founded in 2020 and backed by numerous well-respected VCs that offers local restaurants everything they need to maximize and monetize their online presence.

Our flagship solution, coupled with the most restaurant-friendly pricing in the industry, allows restaurants to receive commission-free pickup and delivery orders, as well as directly communicate with their customers through our newest marketing innovations. From fully-customizable (and free) websites to our restaurant-centric online ordering experience to a whole suite of marketing tools, we empower restaurants to boost their sales and increase their brand visibility, while simultaneously saving on unnecessary costs.

Rushable works behind the scenes to equip local restaurants to succeed through this one-of-a-kind, holistic approach, because we wholeheartedly believe that by putting the spotlight back on restaurants, we're improving the ordering experience for everyone. Rushable is the most sustainable and cost-effective business model in the industry for both restaurants and customers, alike.

We are looking for someone who is.

• Empathetic - you listen intently to what affects people and put yourself in their shoes.
• Friendly - you are someone who stays genuine when having interaction with others.
• Patient - you don't cut people off during a conversation, so that you make others feel heard and equally important.
• Tech-Savvy - you can quickly pick up how things work and learn new technologies with ease.
• Attentive - you pay attention to what's being needed, and proactively get involve.

If you are hired, you will be

• Learning and mastering Rushable's product suite from top to bottom.
• Providing onboarding support for clients who are newly signed up with us.
• Proactively studying the restaurant menu provided and seek to understand.
• Communicating with both the internal team and the client to ensure high quality menu upload.
• Configuring settings on client's website, DNS, tablet, and Rushable Dashboard.
• Providing on-going support for restaurants as needed on daily basis.

Your must-to-haves are

• Eligibility to be legally authorized to work in the United States.
• Have a reliable transportation for work related travel (e.g. ship devices).
• Be able to adapt to changes and enjoy being in a startup.
• Bilingual in Mandarin Chinese.

Your nice-to-haves are

• Carry 3+ years of experience in CX related role.
• Have the knowledge of online ordering and POS systems.
• Have some website design or DNS knowledge.
• Used to work in a restaurant environment.

We are offering

• 💻 M1 MacBook Air for work
• 🚀 A startup environment
• ️ Health insurance (medical/dental/vision)
• 💰 401k retirement plan
• ️ Unlimited PTO
• 🗓️ Paid U.S. holidays

A successful hiring process includes

• 🗂️ Resume screening
• 🧑💻 One-way video interview
• 💬 Two-way online interview
• 🎉 Job offer