Customer Success Representative

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

 Responsibilities:

• Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
• Successfully manage high volume of client-facing interactions and establish strong rapport with partners
• Use problem solving skills to create and offer solutions to customers of varied complexity
• Provide phone and email support and education to customers and patients about Tempus products and services 
• Document all communication and maintain appropriate records and maintain a database of client information
• Lead/assist in clinical data delivery for Tempus-sequenced patients
• Work in a team towards group goals regarding client growth and operational efficiency
• Work from 9am-5pm CT Monday through Friday

Required Knowledge and Skills:

• 4 year college degree, preferably in Biological Sciences or a similar discipline
• Exceptional written and oral communication skills, with high level of professionalism and enthusiasm
• Ability to understand and communicate scientific and/or technical information
• Ability to work well under pressure and maintain a professional and positive demeanor
• Adaptable to changing procedures, policies and work environment
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
• Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
• Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency
• Bilingual a huge plus

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