Customer Success Representative

Company Description

In 1980, Skyward was a small technology business ran from a family home. Today, we are made up of over 650 employees and serve over 2,000 school districts worldwide. While a lot has changed over the years, our roots have stayed the same.

If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward! Skyward builds software solutions for K - 12 schools. Just imagine every day getting to help students, teachers, and school administrators succeed! You can't say that about every job!

We take great pride in our work, but also in our work environment; teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun are what make us tick. When you join our team there is only one way your career will go - Skyward! 

• Skyward is an equal opportunity employer 
• Skyward offers in-depth training for all new employees and ongoing training and development with opportunities for career advancement 
• A typical workweek at Skyward is Monday - Friday, with a typical workday of 8 hours between 7:00 am - 5:00 pm
• Depending on your role Skyward offers the flexibility of work from home and in-office days

To learn more about Skywards careers, history, products, and customers go to www.skyward.com.

Thank you for your interest in Skyward!

Job Description

Position: Customer Success Representative 

Location: Stevens Point, WI - Corporate Office  

*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided.

Starting Salary: $42,824.35 - $47,106.79 (salary commensurate with experience)  

Last day to apply: June 23, 2024

Start Date: August 12, 2024

*This position will be working with our Business Suite*

Do you want to make a difference in K-12 education? 

At Skyward we build software solutions for K-12 schools, so every day you are getting to help students, teachers, and school administrators succeed. You can't say that about every career!

Skyward is currently seeking Customer Success Representatives to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.

What you will do: 

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Design and formulate appropriate solutions, direct system set-up, and recommend procedures.

What it takes:

• Must have a strong work ethic.
• Ability to work both in team and solo environments.
• Dependable with strong organizational skills.
• Proficient in Microsoft Office
• A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.

What the future holds:

Skyward is committed to the continued growth of our employees and provides in-depth training and the opportunity for career advancement based on increased knowledge, skills, and abilities.

Click the link below to view the full job description:

Customer Success Representative

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants have rights under Federal Employment Laws. Click the title to view details about the law.

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• Transparency in Coverage 
  • Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes these Machine-Readable Files on behalf of Skyward.