Customer Success Representative

JOB OVERVIEW:

This position is responsible for providing internal support and building relationships with Sales Team and Customers. Builds relationships by assisting Sales Team in their efforts to meet their sales budgets and key objectives by servicing the customers and increasing sales.

KEY RESPONSIBILITIES: 

• Contacts customers via phone within an assigned territory each month to consistently achieve 100% Sales and Gross Profit goals by utilizing consultative sales techniques
• Receives inbound calls from customers, answer inquires on various issues including orders, invoices, and shipments. Enters orders, process returns, track orders, and research and resolve any issues relating to the orders.
• Process orders and/or order cancelations as requested by the sales team or customer. Interact with DC regarding post-order inquires, requesting shelf checks, lot numbers order revisions and expediting orders. Perform account maintenance as needed.
• Emails including monitoring, resolving, and responding to customers for the [email protected] email box and monitoring Elite Mailbox as needed.
• Builds customer relationships by using laboratory product knowledge, laboratory promotions and upsell opportunities as well asl notifying customers of educational opportunities (webinars, trade shows, courses-virtual and in person).
• Utilize Salesforce as a tool for communication to sales team for customer opportunities, information and notes; participate in training sessions and meetings to enhance sills, system use and product knowledge; and/or participate in special projects and perform other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Strong selling, customer service, and negotiation skills
• Good telephone etiquette
• Ability to answer a high volume of calls and prioritize tasks
• Ability to learn applicable computer systems

GENERAL SKILLS & COMPETENCIES:

• Strong time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small to medium projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

WORK EXPERIENCE:

Typically 4 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers