Customer Success Representative

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

About the role

A key part of our Sales operations is the role of our Customer Success Representative, who sits at the tip of the spear as we continue to grow within the Personal and Auto loans industry. You will work alongside a high performing team delivering sales growth each month. With ambitious plans ahead, we're looking for a motivated, driven, and passionate individual to join us in Adelaide and contribute to our success.

You will help customers realise their dreams with Plenti. You will work with customers to help them get a faster and fairer loan in a multi-channel environment. You’ll be taking inbound/outbound calls and replying to our customers' email enquiries and directing them through getting their new loan! You will provide customers with a personalised journey in securing a new loan with us.

This role is ideal for an ambitious and proactive person with clear lines of progression through the business and an opportunity to develop a career in sales & relationship management.

What type of background will make you successful?

• Display a “hunger” to prove to yourself what you are capable of and be rewarded for it

• Ability to build internal and external relationships quickly and effectively

• Be a collegiate member of the team, helping out where possible and supporting your teammates.

• Exceptional time management and organisation skills.

• Strong (verbal and written) communication skills

This would be a great role for a smart, customer-focused person who has hundreds of responses to "tell me about a time when you went above and beyond for a customer" and who relishes in telling every story. No call centre experience is necessary so the perfect role to kick-start your career in finance.

Upon successful completion of probation you will have the ability to work from home two days a week.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. 

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.