Customer Success Representative

• Provide software support and troubleshoot basic technical issues.
• Respond to all client questions and issues in a quick and comprehensive manner.
• Escalate outstanding technical issues to the proper counterparts.
• Communicate and solve issues with cross functional teams by phone, email, video chat.
• Work on specific projects as needed.

• 0-2 Years of experience in a customer facing role.
• Exceptional team player with the ability to relate and care for customers.
• Excellent verbal and written communication skills.
• High energy, positive, and can-do attitude.
• High intellect, quick to learn and eager to excel.
• Comfortable in a fast paced, high-growth start-up environment.
• Bachelor’s degree or equivalent.

• Experience in financial services and/or tech sales
• Familiarity with Salesforce, Gong, Zendesk, and other customer success tools

• Compensation: $20-$25/hour
• The opportunity to have a major impact and have exposure to all aspects of a fast-growing startup that is revolutionizing the FinTech industry
• A collegial, collaborative, fun work environment
• Competitive compensation
• Equity participation
• A hybrid office WFH work model (currently in-office Tues-Thurs and remote Mon/Fri)
• Comprehensive insurance benefits
• 401k matching
• Generous PTO days

Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.