Customer Success Representative

Company Description

• SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).
• SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We brings together smart people both internally and externally to create partnerships that push boundaries and challenge the status quo.
• As part of SmartDev’s aggressive growth plan we are looking to expand our development team, we (https://smartdev.com/) offers tailor-made mobile apps and websites with the most popular frontend and back-end technologies. We are currently works with about 300 developers.

Note: We welcome candidates from other parts of Vietnam, but successful candidates must be able to relocate to Da Nang

Job Description

• Improve customer service processes and enhance the overall customer experience. 
• Provide accurate information and resolve customer issues in a timely manner.
• Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.
• Identify and report lucrative market business opportunities to capitalize on and increase the market share.
• Support the search for new suitable business partners to increase the brand’s networking capabilities and customer reach.

Qualifications

• At least 1 year of Customer Success Representative experience. 
• Strong sense and hand-on experience in Sales is a plus point. 
• Strong interpersonal skills and proficiency in clearly communicating the strategy verbally or in writing form.
• He/She must be business-minded, and willing to expand his/her business development experience.
• Good negotiation and persuasion skills will come in handy.
• A solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effective.
• Fluent English communication. 

Additional Information

BENEFITS

• Competitive salary 
• 20 day leaves apart from National Holiday
• Yearly career/ performance evolution
• Premium Extra Healthcare Insurance
• A flat organization (respect, teamwork, flexibility, transparency)
• Cutting-edge technologies/ Scrum methodology/ Agile development
• Udemy/ LeAcademy/ English training course
• Great activities (Team Building, Company Trip, Weekly Happy Friday, …)