Customer Success Representative

Customer Success Representative

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At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

General Information:

Customer Success Rep will be responsible for ensuring accuracy of order information and therefore must have the ability to anticipate the customers' need through proven listening and understanding skills that have been developed and demonstrated.

Your Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face.
• Support all internal marketing channels for identification and institution of best practices.
• Obtain and evaluate relevant information to develop and monitor processes.
• Log and enforce Customer Complaint Resolution Process (CCRP) to track customer complaints and drive corrective action.
• Drive requests and unresolved issues to the designated source for resolution
• Participate in customer visits and training as needed some travel required.
• Work in multiple computer systems/applications to accomplish daily tasks.
• Manage assigned backlog for timely drawing submittals and returns and product releases.
• Process new customer orders and change orders using the Hitachi Order Entry Program.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor's degree and/or 2 to 5 years of experience as a Project Coordinator or Project Manager
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Preferred Qualifications:
• Operations, production, or marketing experience would be favorable.
• Proficient verbal and written communication skills including use of Excel, Word, and PowerPoint is desired.
• Understanding of SAP, or other ERP system is beneficial.

Basic Info Location Bland, Virginia, United States of America Job type Full time Experience Entry Level Job function Customer Service & Contact Center Operations Contract Regular Publication date 2024-01-04 Reference number R0034428

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More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected] . Resumes and applications will not be accepted in this manner.