Customer Success Representative

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If so, join Nutanix as a Customer Success Representative and be part of a dynamic team that delivers exceptional customer service, improves retention, and drives revenue growth.

About the Team

meet the team

Your Role

• Deliver exceptional customer service and improve customer retention and subscription renewals
• Advise customers on maximizing the value of Nutanix solutions
• Work closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rate
• Collaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolio
• Develop strong relationships with customers and drive the design of tailored optimization plans
• Maintain consistent client-facing activities to increase product adoption and deliver value
• Present progress checks and drive customer conversations surrounding adoption and license expiration
• Develop strategic long-term plans with customers and manage adoption and implementation
• Coordinate resolution of post-sale implementation issues with Engineering and Services team

What You Will Bring

• 4-6 years of software sales and customer adoption experience
• Successful track record with renewal and recurring revenue model
• Ability to connect customers' business objectives with technology solutions
• Knowledge of virtualization, storage, servers, Cloud, and networking preferred
• Strong communication, prioritization, and time management skills
• Bachelor's degree or equivalent
• Ability to drive customer success and improvement
• Collaborative and strategic mindset

The pay range for this position at commencement of employment is expected to be between USD $ 26.05 and USD $ 52.09 per hour, assuming a 40 - hour work week, the approximate annualized pay range is between $77,400 - $154,800.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.