Customer Success Representative

Hungry, Humble, Honest, with Heart.

The Opportunity

Doyou love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, build positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you'll have developed strong relationships with our customers. You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs and challenges. Working as a collaborative, strategic partner you'll advise them on how to maximize their utilization of Nutanix Solutions to positively impact their day to day business, and year-end bottom line.

Customer Success at Nutanix

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including Preparation and delivery of progress checks for renewal customers, License activation workshops, Commercial reviews, all of which are designed to drive the increased success of renewals.
• Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
• Develop strategic long-term plans with customers.
• Project and manage adoption and implementation plans
• Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
• Proactively coach team members on best practices to ensure the success of the team and every customer
• Plans executive engagement with theatre leads.

What You Will Bring

• 4-6 years of experience in software sales and customer adoption, retention, renewals
• Experience and successful track record with a renewal and recurring revenue model
• Experience connecting customers business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred.
• Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
• Strong verbal and written communication, prioritization, and time management skills
• Bachelor's degree or equivalent

About the Team

Meet Alyce Tauer, https://www.linkedin.com/in/alyce-tauer-40a93a11a , Manager, Customer Success

• Joined Nutanix in 2018
• Progressed through the Nutanix Inside Sales roles before joining management in 2022

The pay range for this position at commencement of employment is expected to be between USD $ 26.05 and USD $ 52.09 per hour, assuming a 40 - hour work week, the approximate annualized pay range is between $77,400 - $154,800. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.