Customer Success Representative

Salary Range: $35,000.00 - 45,000.00
WHO WE ARE:
Hello, we're SambaSafety! We offer the industry's most comprehensive driver monitoring and training software. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community and bottom line. Simply put, we save lives and are on a mission to promote safer communities by reducing risk through data insights.
We're focused on building an excellent, supportive culture where every employee feels empowered in their role. A quick humble brag, we've been recognized as a top place to work by The Denver Post and Built In Colorado. Our employees also believe SambaSafety is top-notch, as we have a solid 4.8-star rating on Glassdoor.
SambaSafety is the ideal place for motivated self-starters to take the next step forward in their career. Are you interested in joining an innovative tech company with an excellent culture that's focused on saving lives? We're currently hiring for a Graphic Designer. Read on to see if you're a great fit!
WHAT YOU'LL DO:
Customer Success is SambaSafety's customer management organization, focused on client retention and exceptional service delivery to SambaSafety's largest and most strategic customers.
We are focused on ongoing adoption and assisting customers throughout their lifecycle, helping them unlock maximum value from our products and services. We are looking for a Customer Success Representative to be a key contact to resolve frontline issues for our Success accounts, ensuring their issues are resolved as quickly and smoothly as possible.

• Uphold our company values and vision through your day-to-day interactions with both internal and external stakeholders.
• Responsible for servicing the customer through tactical support largely through email and/or phone communication; assisting/training customers through scheduled meetings will also be required from time-to-time.
• Serve as a trusted advisor to the CSM to retain and grow designated customer portfolios.
• Act as SME on Samba products and services.
• Educate customers on new features and product releases.
• Document resolutions and maintain accurate Salesforce cases.
• Be a dedicated resource for customer experience optimization through cross-functional collaboration to ensure a consistent customer experience.

What you'll need:

• Ability to diagnose problems, find creative solutions, and communicate effectively.
• Ability to adapt to a changing environment.
• History of being a compassionate problem solver with excellent communication skills and attention to detail with a strong passion for user experience and customer happiness.
• Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks.
• Exceptional collaboration and teambuilding skills.
• Exceptional written and verbal communication skills.
• Positive attitude, energetic personality, and the ability to be analytical, and passionate about helping customers succeed.
• Ability to work as part of a team to achieve individual and team results.
• Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits and Perks:

• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag
• SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!