Customer Success Representative, nP

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Tempus has developed novel technology that generates, collects, structures, and analyzes vast amounts of data and merged with the power of AI, we can advance precision medicine today, and in parallel, facilitate discovery, development and delivery of optimal therapeutics for tomorrow.

Customer Success Manager - Neurology & Psychiatry

We are looking for a Customer Success Manager to join our Neurology & Psychiatry organization. This individual will manage the onboarding, training, education and performance of all new Neurology & Psychiatry customers. This role is based in Chicago and will require at minimum 3 days in the Chicago office. 

Responsibilities

• Onboarding of All New Neurology & Psychiatry Customers - Organize all accounts and contacts for new customers to ensure proper account set up. Set up all new customers with appropriate products to place orders and review results. Communicate all requirements for testing to new clinics and ensure orders are placed correctly for new clinics. Provide feedback to new clinics on order submission and performance to ensure quick uptake and adoption of Tempus systems.
• Tracking of All New Orders for New Customers - Review all new orders for new customers in multiple Tempus systems to ensure that orders are tracking correctly. Intervene if there are specific needs or issues with orders and communicate ETAs and any potential delays to customers. 
• Education of New Customers - Responsible for ongoing communications to new customers to educate them about the value of Tempus testing and the Tempus difference. Will require management of email campaigns and other types of messaging. 
• Comprehensive Account Reviews - Complete account reviews with performance of new customers once they place a certain number of orders. Will require summarizing metrics of account performance in a deliverable to customer and walking the customer through their performance and ways to improve their partnership with Tempus. 

Base Qualifications

• 2+ years of experience working with customers in a Customer Success, Customer Service, Sales type of environment
• Excellent communication skills, with the ability to communicate in internal and external settings professionally and concisely 
• Ability to navigate multiple systems and summarize findings
• Proficiency with Google Suite (Documents, Slides, Sheets)
• Desire to be part of a quick changing and growing team within Tempus and comfortable with ambiguity
• Bachelor’s Degree

 Preferred Qualifications

• Ability to prioritize work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously
• Proactive mindset that can operationalize implementable solutions, and can help move both internal and external stakeholders to quickly solve problems
• Bias toward action and master simplifier - constantly pushing toward clarity and execution
• Impeccable written and verbal communication skills
• Highly analytical, entrepreneurial, and self-motivated