Customer Success Representative, nP

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Customer Success Representative to join our Neurology and Psychiatry Customer Success team.

Responsibilities:

• Managing and responding to inbound inquiries from customers and patients 
• Sending custom email communication to patients and providers regarding status of orders
• Overseeing inbound order operations and managing multiple systems to ensure accurate order information 
• Additional day to day tasks to support orders and customers such as scheduling FedEx pick ups for samples in the field, managing custom requests from customers / Tempus sales reps, etc.

Requirements:

• This individual has a go with the flow mentality and is able to manage multiple tasks at once
• This individual has great attention to detail and notices anything that seems out of place
• This individual has a self starter spirit and is resilient in the midst of changes and challenges
• This individual has a strong team mentality 
• At least a Bachelor’s degree 
• Strong written and oral communication skills 
• Is looking to grow in their career at Tempus and make an impact on a growing business