Customer Success Specialist

Health Gorilla is looking for an amazing Customer Success Specialist. You will report to the Manager of Customer Service. You'll work directly with customers through email and phone to resolve their issues and ensure they have an amazing experience anytime they work with us.

You're an experienced Customer Success Specialist, who can handle everything from troubleshooting complex questions to managing escalations. Do you excel at supporting new products and developing support processes, then this is for you!

What you will do at Health Gorilla

• You'll be responsible for support of our customers.
• Reply to inbound support inquiries by ticketing, email, and phone.
• Manage escalated support issues through ticketing, email, and phone.
• Ensure our valued customers receive immediate and accurate replies.
• Document pain points to share with other team members.

What you bring to the role

• 3+ years in a customer support role with experience in email or chat and voice
• Experience conveying information to customers both verbal and written while providing the best customer experience.
• Adept with balancing priorities
• Outstanding phone presence with the desire to help others
• Customer-centric, possessing a desire to demonstrate value to customers and colleagues.
• Knowledge of Jira, Jira Service Management, and G-suite
• Experience in Healthcare.
• College degree or equivalent work experience
• Preference for candidates that are Bilingual in Spanish
• This job can be fully remote, hybrid, or in our Mountain View Office

What You Will Love About Us!

• Health Gorilla takes a market-based approach to pay, and the base salary range for this role is $60,000 to $90,000, based on experience and geography. Please note that ranges may be modified at any time, and there is no guarantee offers will be at the top of a posted range.
• Health Gorilla offers health, dental, vision, disability, life insurance, pet insurance, and a 401(k) plan with a Company match.
• A flexible vacation policy to encourage a healthy work-life balance.
• Equity in a high-growth tech company
• Health Gorilla offices are open for those who choose to come in and we support remote work for most roles.