About Cherry
Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.
Cherry enables medical practices to treat more patients by making their services more financially accessible.
Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.
With proven product-market fit and rapid success across our revenue organization, we are growing our team. Cherry represents an incredible opportunity to get in early at a high-growth, high-performance organization that is reshaping the way patients pay for care.
Our rockstar Customer Success Specialists will strategically partner with customers to drive successful retention and growth of Cherry transaction volume by engaging, training and enabling their practices with a highly-optimized approach.
The position will be remote and comes with an attractive incentive compensation plan.
CORE RESPONSIBILITIES
Act as the main point of contact for a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volumeProactively leverage data, insights and technology to optimize engagement of your partner practice portfolio and maximize desired outcomesShare enthusiasm, best practices and enable partner practices with a focus on leveraging payment plan technology to grow their businessIdentify trends to allocate your time on the most productive opportunities of growth and risk mitigation within a large portfolio of partner practicesMaster the industry and use expertise to influence business process adoption with your customers as a trusted advisorAccurately forecast your expected portfolio transaction volume on a regular basisConsistently log and track interactions in our Customer Relationship Management systemTake initiative to continuously improve your approach by seeking feedback, learning and experimenting with new engagement tacticsTake ownership and accountability of your own success, as well as that of your customersStrengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunityPartner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areasBe a team player, give and accept feedback, collaborate with colleagues and seek to lift every member of your team to greatnessAct like an owner at all timesREQUIREMENTS
1-2 years of experience in a customer-facing roleExceptional verbal and written communication skillsStrong ability to connect interpersonally with othersHigh attention to detail and ability to follow procedure with accuracyDeveloped passion for the customer experienceComfortable working with Customer Relationship Management tools and cloud-based communication tools (such as Slack, Salesloft, Dialpad, etc.)Adaptable and proven ability to troubleshoot on the fly Problem solver with can-do attitude and desire to outperformBonus to those with sales, customer success, support, or account management experienceData Analysis skills a plus Compensation: competitive $100K OTE + generous equity package; salary includes performance component
Benefits: health, dental, vision insurance, 401k
Great company culture and a world-class team
Fully remote company
Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.