Customer Success Specialist

Customer Success Specialist - Connected Safety

Ogden,UT

We're looking for a Customer Success Specialist to join our growing team. In this role you will be responsible for being the liaison and advocate between Becklar Workforce Safety customers including enterprises, clients, and resellers. You will ensure that Becklar processes and procedures align and support customers' needs expertly. You will train and implement new partners in the latest capabilities of industry leading safety solutions, answer questions, and provide technical support to customers. You will assist in growth of subscriptions by qualifying the lead pipeline and route leads to the appropriate channel.

About Us: Becklar is a creator of industry-leading connected safety solutions, delivering a comprehensive suite of lifesaving and life-enhancing technologies supported by our 5-star monitoring services. Our technologies include workplace safety apps and cellular devices that provide safety monitoring and peace of mind across many environments. Our solutions provide the most comprehensive and customizable solution for the iPhone, Apple Watch, and Android phones today for commercial use. Becklar devices and dashboards are cutting edge and we have rapid but sustained growth in the connected safety industry. We continue to expand into workforce safety and other sectors and are looking for someone who wants to become an expert in helping enterprises save and improve workers lives.

In addition to a competitive salary, Becklar offers:

• Hybrid/Work From Home Flexibility (3 days in office required)
• Award-winning and affordable Medical, vision, and dental benefits
• Free mental health assistance
• Great 401(k) retirement plan with company match
• Generous PTO (4 weeks of PTO + tons of flexibility)
• Company-paid Life and AD&D insurance
• Tuition reimbursement and continued learning opportunities
• TONS of growth opportunities
• A FUN team, family-like atmosphere, company parties, work-life balance, flexibility, and more!

What You'll Do:

• Create and present customer training materials
• Become an expert on and build out internal knowledge base materials for workforce safety products
• Respond to and solve problems on customer support requests through email and phone
• Understand customer needs and collaborate with internal team members to ensure customer needs are being met and exceeded
• Implement new customers into our systems and ensure a positive onboarding experience for all new customers.

• Build and maintain relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
• Maintain and learn knowledge in customer support services, safety, software, mobile app, device and connected safety industries with the ability to understand and communicate market factors.

Skills We're Looking For:

• Bachelor's degree in a related field or equivalent experience preferred, current students welcome to apply
• 1-2 years of prior relevant experience working with customers

• Microsoft Office proficiency is required
• Experience with CRM and ticketing software is strongly preferred (HubSpot and Zendesk preferred)
• Ability to communicate clearly and concisely with customers in a positive and timely manner through phone and email.
• Ability to occasionally travel (less than 10%)