Customer Success Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your role at Baxter

• This is an integral customer expansion role, operating as support to the national customer success leader within Vision Care, a fast-paced, growth-oriented, ambitious team in Baxter. The Clinical or (Customer) Success Specialists role requires phenomenal interpersonal skills, strong leadership, and a highly organized individual. Above all, we are seeking a team member that demonstrates a "customer first" mentality and solution focused approach.
• This is where you'll be an expert in your domain, responsible for working with our customers to drive solution adoption and expand our install base.

Your team

• Baxter's Vision Care team manages the RetinaVue Care Delivery Model which helps promote early detection and save vision loss in patients living with diabetes.
• You will collaborate cross-functionally with our sales partners and support teams to ensure customers are satisfied with the services they receive.
• In this role, covering your target region, with a virtual office, you will be focusing on high-level strategic expansion accounts. Your role will require that you work with cross functional teams in a global, connected organization. This role does require 50% travel within assigned region.
• Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.

What you'll be doing

• This Customer Success Specialist is exclusively focused on improving utilization of a pre-defined target list of large physician groups and IDNs which is expected to translate to customer advocacy and install base expansion. The role will be focused on the RetinaVue product with future opportunity for expansion.
• On this team, you'll be a leader in best practice workflows and effective at influencing customers to embrace the most effective & efficient deployment of our RetinaVue Care Delivery Model solution. In addition to proactively engaging strategic accounts, you will support the successful onboarding of new customers, ensuring they are positioned for success out of the gate.

What you'll bring

• Bachelor's degree required
• Ophthalmology or Clinical background required
• 3+ years of customer facing experience in a sales and/or sales support capacity
• 3+ years of life sciences experience with clinical experience preferred
• Technical proficiency and ability to learn software programs and troubleshoot, including remote meeting platforms.
• Our next team member will be a self-starter, customer focused, and intrinsically motivated.
• This person should be engaging with Physicians/Clinicians while motivating change by articulating the value of our solution. This will be accomplished through follow through and follow up.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $52,800 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.