Customer Success Specialist

Job Description:
Our Customer Success Specialists are dedicated professionals who focus on helping clients manage the day-to-day aspects of their programmes. This is an excellent opportunity for a motivated individual to build strong client relationships through clear, timely communication and a keen attention to detail - whilst also having a defined growth path within the organisation.
The Customer Success Specialist plays a key role in ensuring that customers achieve sustainable value from the Workhuman solution, all while enhancing the overall user experience. In this role you will have an opportunity to focus on driving customer satisfaction, manage multi-level relationships, maximising programme and feature adoption, align with best practices, and deliver on the customer's programme goals and objectives.
What We Can Offer You:• Efficiently manage ongoing inbound requests from customers and proactively reach out with relevant updates.• Partner with the Customer Success Associate to build and maintain client relationships, gain insights into their businesses, and drive value based on their defined business objectives and cultural needs.• Assist the Customer Success Associate in ensuring customers within your portfolio renew their contracts with Workhuman, through regular reviews and identifying potential blockers during the contract lifecycle.• Establish a trusted advisor relationship that ensures overall customer satisfaction with our products and services.• Liaise directly with the customer Programme Manager to resolve any open issues or actions that arise during the normal course of business.• Collaborate with the Customer Success Associate to identify new opportunities within your customer base and create and implement plans to bring these opportunities to fruition when applicable.• Work with the Customer Success Associate to present to stakeholders, both external and internal, as needed.• Partner with the Customer Success Associate on regular reporting related to customer-specific activities.• Assist customers in understanding how to use our self-service tools for greater ease and efficiency.
The Skills You Bring:• Minimum 1+ years of B2B customer-facing experience• Experience working with data and generating/analysing reports• Familiarity with Salesforce.com and Microsoft Office (Outlook, Word, Excel)• Demonstrated project management skills• Experience presenting to clients and internal stakeholders• Strong oral and written communication skills, with the ability to document and communicate effectively with both internal and external resources• Strong organisational skills with attention to detail to ensure accuracy and effective execution• Ability to work collaboratively and independently as a self-starter in a fast-paced, high-intensity, deadline-driven environment
Benefits• 25 days annual leave, increasing with years of service• Company plan VHI Health Care & Dental cover for employee and dependencies• A Pension commencing after probation period• Participation in Workhuman's employee recognition programs• Discounted gift certificates• Discounted TaxSaver Travel cards/free car parking (subject to availability)• Income Protection• Life Assurance• Access to our Tuition Reimbursement Scheme• Access to Workhuman University• Additional 'perks' - Free grab and go breakfast and lunch options, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year throughout the year etc
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The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, innovative with a growth mindset
We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology in 2020, 2021, and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston, U.S. Best Large Places to Work, and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation, and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.