Customer Success Specialist
Job Description
We're a UK headquartered Tech scaleup with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!
Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership -> https://linktr.ee/getgroundtalent
Our four values sit at our core - no BS, pursuit of excellence, feedback obsession and healthy ego.
In numbers:
- 🧑🤝🧑 85 GetGrounders (ex Google, Meta, Deliveroo etc)
- 🏘 £1.5Bn+ of assets being added onto our platform annually
- 📈 30,000+ users across 70 countries, with ~10% market share
- 🌎 Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)
Customer Success Specialist | Makati, The Philippines
Schedule: Mid shift - 8am-5pm UK time (3pm-12am PH time)
Immediate start required!
The Customer Success team helps ensure that all our clients get their desired outcome when signing up for GetGround’s products and services. You will collaborate closely with our account management team to ensure that our clients receive the best support, as well as share feedback and learnings from your interactions with them.
What you will do:
- Work with our account management team based in London to support our clients through the sales process
- Demonstrate our sign up process to clients via video or phone call, answering key questions and helping troubleshoot any issues they may encounter
- Report any technical issues and provide feedback from clients on new features or products to our product team
- Update our customer databases
- Ensure excellent communication with our clients, sales teams, and our internal teams
- Identify opportunities to better support our clients through our product
You should apply if you:
- Have a Bachelor’s degree in any four year course or equivalent experience
- Some experience in a Customer Success role
- Have strong written and verbal communication skills in English
- Have experience speaking with and supporting international users
- Are motivated to learn new concepts, try new processes, and contribute feedback on how we can improve
- Are willing to work on-site in our office in Makati, 5 days per week
Benefits for GetGround Philippines:
In additional to all Philippine mandatory benefits, we provide:
- 💰 Competitive Salary
- 💰 Stock options in our growing company
- 🏥 HMO Benefits
- 🏥 🦷 Health & Dental Insurance
- 🏖 12 Mental Health Days annually + Paid Time Off + Public Holidays
- 🎳 Team and company-wide events
- 📈 Learning budget to support your development
- 🧠 Growth and Development Cycles with performance reviews to enable fast growth
Please note - a member of our Talent team might contact you on Viber or from a UK mobile number!
What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.
Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.
- 42% of our employees identify as female or non-specified, 58% as male
- 19 nationalities represented across offices in 5 countries
- Our work on Design Accessibility
- Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride
For more information on how we store your candidate data, please see our recruitment privacy policy.
Date Posted
09/29/2024
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