Customer Success Specialist

Reorg · Other US Location

Company

Reorg

Location

Other US Location

Type

Full Time

Job Description

Reorg

Reorg is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: www.reorg.com

Working at Reorg

Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices, and much more. 
Role

The Customer Success Specialist will be responsible for managing a book of existing clients in the buyside space to ensure client satisfaction, promote education and drive adoption.
The Customer Success specialist will possess strong communication, relationship building and problem solving skills.

Responsibilities

  • Become a Reorg expert with a strong understanding of our products, services and the financial restructuring industry/process
  • Manage a book of clients and ensure they are adopting the Reorg product suite by maintaining consistent contact
  • Educate and train users on using the Reorg platform, this could include sharing best practices on how to use their subscription in their day to day workflows, customizing email preferences, and providing updates on new functionalities/databases 
  • Work closely with the account management team to develop account plans, monitor client’s platform usage, and share findings from client interactions
  • Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met

Requirements

  • Bachelor’s degree, preferably in business, finance or a related field
  • 2+ years of working experience in a customer facing role
  • Excellent written and verbal communication skills
  • A self starter who is diligent, organized, and detail-oriented
  • Experience or interest in a financial profession or subscription-based services a plus



Equal Employment Opportunity

Reorg is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

Apply Now

Date Posted

05/15/2024

Views

0

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Operations Functional Support Specialist - Dynamics 365 Finance & Operations (IN) - Cencora

Views in the last 30 days - 0

Cencora is seeking a Functional Support Specialist with 25 years of experience in Microsoft Dynamics 365 Finance Operations particularly in Operation...

View Details

Senior Data Analyst - Customer Experience - WISE

Views in the last 30 days - 0

Wise is a global technology company aiming to revolutionize international money transfers by offering minimal fees maximum ease and full speed They ar...

View Details

Senior Sourcing Specialist - UL Solutions

Views in the last 30 days - 0

The job description outlines a role in sourcing and supplier management for a global leader in applied safety science UL Solutions The position involv...

View Details

Software Architecture Engineering and Cloud Computing Engineer - The Aerospace Corporation

Views in the last 30 days - 0

The Aerospace Corporation is seeking a Senior Project Engineer with expertise in software architecture engineering and cloud computing The role involv...

View Details

Software Engineering Manager - Cargill

Views in the last 30 days - 0

The Software Engineering Manager job involves setting goals for a team responsible for software project development and delivery ensuring quality stan...

View Details

Sales Development Representative - UK (Remote) - Dscout

Views in the last 30 days - 0

Dscout is a company that specializes in experience research solutions helping innovative companies like Salesforce Sonos Groupon and Best Buy to build...

View Details