Customer Success Specialist

As a Customer Success Specialist at Authenticate.com, you'll play a pivotal role in building trust, nurturing relationships, and securing recurring revenue – the fuel that propels our mission forward.

Identity theft wreaks havoc on businesses and individuals alike. At Authenticate.com, we're leading the charge with revolutionary software that prevents it. You'll be part of a passionate team committed to giving organizations the confidence to thrive in the digital age.

Hyper-serve our Chief Executive Officer and customers, ensuring flawless communication and exceeding expectations at every touchpoint. You will:

• Be the Champion of Customer Needs: Actively listen and understand client concerns, document their feedback with meticulous attention, and ensure it reaches the right people within the organization.
• Bridge the Gap Between Sales and Success: Partner with the CEO to translate customer needs into tailored solutions, fostering smooth transitions from prospect to satisfied user.
• Become a Trusted Advisor: Build strong, long-term relationships with customers, proactively anticipating their needs and providing expert guidance on maximizing the value of Authenticate.com.
• Be the Voice of the Customer: Advocate for customer interests within the organization, ensuring their feedback shapes product development and strategic decisions.
• Drive Recurring Revenue Growth: Monitor renewal cycles, proactively address concerns, and work closely with the sales team to secure customer loyalty and upsell opportunities.

You must be passionate about customer success and possess a genuine desire to build meaningful relationships.

You must excel at clear, concise, and empathetic communication, both written and verbal.

You anticipate challenges, think creatively, and find solutions that delight customers.

You leverage data to track customer success metrics and identify areas for improvement.

You thrive in a fast-paced environment, actively collaborate across teams, and are motivated by exceeding expectations and securing recurring revenue.

You will witness firsthand the positive impact Authenticate.com has on businesses and society. We want you to have an ownership mindset, aiming to shape the future of customer success through your initiatives and ideas. You’ll have uncapped earning potential with compensation that scales directly with the recurring revenue you help generate. You can be a part of a passionate and supportive group of innovators at the forefront of cybersecurity.

Requirements

Bachelor's Degree, 3 Years of Sales Experience, Strong Ability to Self-Learn, Communicate and Over-deliver

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Stock Option Plan

Authenticate® provides powerful developer tools for identity authentication and fraud prevention. Our solution integrates multiple verification tools to enable customers to create proprietary trust scores on peer-to-peer exchanges, two-sided marketplaces, online communities and more worldwide through the Authenticate.com API and mobile SDK. We are also proud to offer low cost AML, KYC, FCRA DPPA EEOC & FHA compliant checks via channel partnerships with leading CRAs (Credit Reporting Agencies) & data furnishers. Moreover our unified solution helps save customers time to market as well as R&D costs associated with managing multiple integrations & accounts while offering lower costs due the combined purchasing power of our customer base along with preferential pricing that includes a direct line of contact for upper management support which would not be available if they went direct to our partners instead.