Customer Success Specialist

Job Type

Full-time

Description

Interclypse is hiring a full-time (40 hour/week) customer success specialist in Annapolis Junction, Maryland. We are looking for a positive, detailed oriented results-driven individual that will work directly with the Product Manager, Technical Lead, and Portfolio Manager on our Sofiac Travel Platform product line. The Sofiac Travel Platform is a multifaceted product line that enables car rental companies large and small to run their entire business operations. The ideal candidate is someone who excels in communication, wants to understand and interpret business data and has strong customer service skills. Our candidate will have the opportunity for mentorship and growth within the team and broader company.

Responsibilities:
• Interface with new and existing customers on a day-to-day basis to configure, test, and validate their use of the platform
• Identify opportunities for product improvement based on customer engagements
• Use the team ticketing system to track, update, and close customer issues and opportunities
• Communicate customer issues and needs to Product Manager and Technical Lead
• Create/author best practices and training for the platform for new and existing customers

Why You Might Like This Job:
• You just graduated college and you don't want to work for a massive organization.
• You want to work for an established company where you will have career stability.
• You love working with cutting edge technology.
• You want to work with people who love their job and genuinely like making cool stuff.
• You want to work as a part of a team that is focused on having a positive impact by doing what is right.

Benefits:

• 31 Days of Paid Personal Time Off (PTO) for vacation, holidays, and illnesses. Additionally, 30 days can be rolled over year to year
• Unlimited 401K match up to 8% of your salary up to the federal maximum
• Medical/Dental/Vision Insurance: Premium is 100% company paid (contact us for specific plan details)
• Health Savings Account (HSA): Interclypse contributes $1,500 for individuals and $3,000 for families
• Vision Insurance
• Dental Insurance with orthodontics coverage
• Life Insurance
• Accidental Death Insurance
• Disability: Short-term and long-term disability coverage
• Educational support: reimbursement up to the federal max of $5,250
• Maternity/Paternity Leave: 40 hours
• Bereavement Leave: 24 hours
• Military Reserve Leave
• Jury Duty Leave
• Company apparel: $200 for company apparel each year
• Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours, and more

Requirements

Education:

Bachelors in Information Systems, Information Technology, Computer Science, Business Technology Administration, or other relevant business degree

Required Qualifications:
• A positive attitude
• Excellent interpersonal, verbal, and written communication skills
• A strong attention to detail, organization, and be an independent problem solver
• Basic understanding of data formats such as JSON and/or XML
• Ability to work well independently and as part of a team
• Strong technical writing skills
• Willingness to learn about the car rental and other industries
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• Strong understanding of Microsoft Excel

Desired Qualifications:
• Experience in the travel/hospitality industry
• Previous experience in a similar role
• Spanish fluency

EOE AA M/F/Vet/Disability:

Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.