Customer Success Specialist - Account Manager

Voze is looking for an experienced and motivated Customer Success Specialist to join our fast-paced and growing team. The Customer Success Manager will be responsible for managing the customer lifecycle from onboarding to renewal and developing long-term relationships with our clients. This role will focus on ensuring customer satisfaction and driving adoption and usage of our products.

Responsibilities:

• Developing and executing customer success plans for assigned accounts
• Monitoring customer usage and adoption of our products
• Proactively engaging customers to ensure they are receiving maximum value from our solutions
• Developing and executing strategies to increase customer retention
• Identifying customer needs and upselling opportunities
• Working closely with the sales team to provide product feedback and customer insights
• Resolving customer inquiries and issues in a timely manner
• Developing relationships with customers to ensure customer satisfaction
• Tracking and reporting customer success metrics

Requirements

• At least 3 years of customer success experience in a SaaS organization
• Outstanding customer service skills
• Ability to listen, earn trust, and consult with clients
• Ability to effectively manage time to maximize results
• Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
• Strong problem-solving skills and resourcefulness

Benefits

• A competitive salary.
• 401K with matching (up to 4%)
• Insurance Benefits
• Health Insurance with HSA
• HSA Employer Contributions
• Dental and Vision Insurance
• Basic Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Accident Insurance
• Medical Bridge Insurance
• Employee premiums covered in full
• A challenging and fun work environment.
• The opportunity to work on a variety of mobile and web applications.