Customer Success Specialist (Contract)

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
We are seeking a Customer Success Specialist who will guide new and returning Amplify customers through their onboarding or back-to-school implementations, ensuring they have an outstanding customer experience.
The successful Customer Success Specialist is customer-facing and tech-savvy. Amplify Customer Success Specialists have a "can-do" demeanor, are diligent, and enjoy a fast-paced working environment. The Customer Success Specialist is responsible for the day-to-day operational aspects of the customer onboarding experience and works to keep their customer's implementation on time, while maintaining excellent responsiveness and proactivity in identifying possible risks to both the customer and our company. Additionally, throughout the year they will provide ongoing management of their accounts to ensure retention and a positive customer experience.
As a Customer Success Specialist, you thrive when wearing many hats: project manager, coordinator, team facilitator, and for many customers, our customers' main point of contact.
This is a contract role expected to run through the end of November and potentially longer.
Amplify requires all staff to provide proof of COVID vaccination for in-person meetings unless an approved exemption is provided.
Responsibilities:

• Lead the execution of onboarding and implementations for all accounts you are assigned to; work with district/school personnel and Customer Success Managers (for larger accounts) to define project priorities in order to ensure onboarding and launch success
• Leverage project tracking tools and processes for consistency and efficiency of operations and communications
• Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post launch activities
• Serve as the Amplify primary point of contact for smaller accounts, and collaborate closely with Customer Success Managers for larger accounts to drive a positive experience for customers
• For smaller customers, own account success and retention; support and problem solve customer issues and proactively identify and engage 'at risk' accounts
• Coordinate the involvement of other company partners as needed, including sales, professional learning, product management, operations, and other resources, to meet account performance objectives and customers' expectations

Basic qualifications:

• 1+ year experience in a Customer Service focused role
• Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
• Strong organizational and time-management skills

Preferred qualifications:

• Bachelor's degree
• Salesforce and Google Suite experience a plus

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.