Customer Success Specialist, ProEst (West Coast Remote)

Job Requisition ID #

23WD68072

Position Overview

About the Autodesk Customer Success Specialist Team: We are a fun, driven and successful team. The ACS Customer Success Specialists' (CSS) sole focus is to successfully manage renewals for small and medium-sized ProEst customers by driving product and process adoption. We do this by helping our customers successfully utilize their Autodesk Construction Solutions software so they can derive the maximum benefit from their Autodesk investment andcome back for more!

This is a chance to be a part of one of the newest growth segments for Autodesk with the Autodesk Construction Solutions Customer Success organization. The Customer Success Specialist will help drive retention and expansion of ProEst by providing post-sales guidance directly to customers in a select sales territory. The role will partner with Sales on account and territory planning to provide renewal support on a large number of customer accounts. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry!

Responsibilities

• Promote overall customer satisfaction, product adoption, retention, and renewals
• Drive customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space so they derive maximum value from their investment in Autodesk Solutions
• Identify new opportunities to position long term subscriptions for qualified customers
• Develop plans for "at-risk" customers
• Travel is required in the role of CSS at Autodesk. Attendance is mandatory at corporate, regional and local customer as directed by your manager
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
• Identifying opportunities to expand relationships, up-selling/cross-selling new products. Requires an elevated level of influence over the customer lifecycle through renewal
• Develop a comprehensive needs assessment for custom training initiatives
• Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
• Document all customer opportunities and customer activity in Salesforce & Outreach
• Conduct customer quarterly business reviews
• Deliver accurate forecasts weekly to ensure our success against plans and targets

Minimum Qualifications

• 2-6 years relevant experience
• A background in customer-facing roles including account management, renewals, or sales
• Experience in the software or SaaS sales or renewals environment
• Excellent interpersonal skills in order to build strong relationships, particularly with field organizations and business partners
• Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines
• Ability to forge strong customer relationships and insights over the phone
• Highly proficient computer skills including internet, SFDC, email, MS Word, Excel, PowerPoint
• Highly skilled at multi-tasking with the ability to quickly adapt and learn
• Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience
• Ability to link business processes with product/technical solutions
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

Preferred Qualifications

• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Experience working during, pre or post company acquisition
• Ability to understand software integrations and navigate channel and integrated partner networks
• Curiosity - someone who wants to learn and is naturally curious
• You have an elevated level of integrity, self-motivated and driven to high performance
• You have strong problem-solving abilities and emotional intelligence when establishing trust with the customer
• Knowledgeable about how 2D architectural, engineering and construction drawings are made and modified with and without models is a plus
• Familiar with how contractors work in the project flow from bidding to closeout and what they focus on for successful projects
• Familiarity with the following companies and products: Revit, BIM3 360, Navisworks Procore, PlanGrid, Filedwire, Raken, ISqFt, SmartBid
• Relevant Bachelor's degree preferred, but not required

About Autodesk Construction Solutions

Autodesk has fully reimagined the construction business for the digital age, enabling company/ies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building's lifecycle - from design and preconstruction to construction, turnover and operations - with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

Click below to learn more about our benefits in the US.

https://benefits.autodesk.com/

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Salary is one part of Autodesk's competitive package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $83,300 and $120,560. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate's experience and geographic location and may exceed this range. In addition to base salaries and/or OTE for sales roles, we also have a significant emphasis on annual cash bonuses, stock grants, and a comprehensive benefits package.