Customer Success Specialist (US Remote)

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Success Specialist/Telematics Solutions Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• A customer-oriented individual that has the ability to work in a fast-paced organization that fosters agility and embraces an entrepreneurial spirit?
• Skilled at identifying process improvement opportunities and developing solutions leveraging technology and business tools?

As the Customer Success Specialist/Telematics Solutions Specialist, you will be responsible for providing direct customer support within the Telematics Client Success team. This role will also support other Element client facing roles to ensure the Telematics solution is delivered to meet or exceed client expectations. The key focus will be to establish professional working relationships with Telematics clients to engage as a trusted advisor, business manager, and thought leader for implementing the Telematics solution

A Day in the Life

• Develop and maintain subject matter expertise of all Telematics vendor products, departmental systems, and industry knowledge to provide ongoing support to internal and external clients
• Track project, installation, and warranty support activities
• Create and maintain vendor platforms
• Provide support for escalations, reporting, and other client engagement needs
• Engage in regular client cadence calls as and establish/present operational metrics as requested
• Document, manage and track ongoing client policies, activities and meetings
• Provide training support to internal and external clients

Requirements

• High School Diploma or equivalent required
• 3-5 years client support experience
• Experience with database tools preferred
• AA Degree in Business, BS/BA preferred
• Project management certifications or comparable preferred
• Microsoft Office Suite skills (Word, Excel, PowerPoint, Project, and Access)

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What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Beginning January 1, 2022, Element requires new hires to provide their COVID-19 vaccination status as of their start date. This requirement is a condition of employment at Element and must be provided prior to commencing employment. If working in an Element office, full vaccination against COVID-19 may be a requirement of employment. If you are unable to receive the vaccine due to a health condition or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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