Customer Success Strategist

Job Description

In this role, you will be responsible for developing customer relationships that promote retention and loyalty. You'll monitor and provide detailed performance reporting and recommendations to all internal and external teams with a focus of nurturing long-term relationships and revenue growth. You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of underperformance or dissatisfaction. Through your reporting and in-depth knowledge of the client and campaign you will look for and suggest additional ways to help the client fulfill their business goals often increasing the number of products utilized and incremental revenue.

About Us

Hearst is a leading global, diversified media, information and services company with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; transportation assets including CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; 33 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, California, which reach a combined 19% of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Times Union (Albany, New York); more than 300 magazines around the world, including Cosmopolitan, ELLE, Men's Health and Car and Driver, and digital services businesses such as iCrossing and KUBRA; and investments in emerging digital entertainment companies such as Complex Networks.

Hearst is an Equal Employment/Affirmative Action employer. Hearst does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, veteran status, or any other characteristic protected by federal, state, or local law. Follow us on Twitter @Hearst. To learn more about Hearst, visit hearst.com.